About Accommodation

What are the check-in and check-out times?

Check-in is at 15:00 and check-out is at 10:00 for Semi-Double rooms and 12:00 for twin rooms.
Please check the plan details as they may differ depending on the accommodation plan.

Can I leave my luggage after check-in and check-out?

We will keep your luggage as long as it is on the same day as your check-in date.
After check-out, we will only store luggage that can be picked up by 11pm on the same day.
Please note that we cannot store valuables, frozen items, refrigerated items, flowers, etc.
Due to storage space constraints, we may not be able to store items that is too large or has a large amount of luggage.

Can I check in early or extend the check-out time?

■ Regarding early check-in
Check-in before 12:00PM
An additional charge for one night's stay will be applied. Accommodation reservations must be made the day before.
Check-in from 12:00PM to 15:00PM
An additional charge of 1,100 yen (service charge and tax included) will be applied per room per hour.
*If you wish to check in before 15:00PM (3PM), we may not be able to respond to your request depending on room vacancy. Please contact the hotel in advance.

■ Regarding extension of check-out time
Check out from 10:00AM to 14:00PM
An additional charge of 1,100 yen (service charge and tax included) will be applied per room per hour.
Check out after 14:00PM (2PM)
An additional fee for one night will be charged on the day of your stay.
*Please note that we may not be able to respond to your request depending on room vacancy on the day or the next day.

Is it okay to send my luggage to the hotel before my arrival date?

Yes, please write the date of your stay and the guest's full name on the invoice. After checking your reservation information, we will keep it at the front desk.
Please specify the delivery date from the day before your check-in date to the day of your check-in.

*Please note that we cannot accept refrigerated, frozen, dangerous, or cash on delivery luggage.
*Due to storage space constraints, we may not be able to store items that are too large or have a large amount of baggage.
*If you are using the tour for a travel agency, please also write the name of the travel agency.

Can I wait for cancellations?

We are sorry, but we do not have a waiting list. We apologize your inconveniences, but please contact the hotel to inquiry the latest vacancy.

When does the cancellation fee incur?

It depends on the number of people of the reservation. It will be as follows.
■ Up to 7 people
The day before: 50%, On the day/No-show: 100%
■ Up to 8 to 15 people
From 14 days ago: 10%, From 7 days ago: 20%
The day before: 50%, On the day/No-show: 100%
■ 16 people or more
From 30 days ago: 10%, From 14 days ago: 20%
From 7 days ago: 50%, The day before: 80%
On the day/No-show: 100%
*% is the ratio of the penalty fee to the accommodation fee.
*If you cancel a reservation that spans multiple days, all penalties will be incurred for the applicable dates.

Up to what age is co-sleeping free?

Free for elementary school students. Junior high school students and above will be charged the adult price.
Also, only one person can share a bed with one adult per bed.
We do not provide amenities for guests sharing a bed, so please prepare your own.

Can minors stay overnight?

At Keikyu EX Inn Hotel Group, if a minor is staying alone, we ask the parent or guardian to submit a written consent form.
Please print the consent form below, fill out the necessary information and sign it.
Please send it by mail or fax, or submit it at check-in.
＞Print consent form

I have a visitor, so can I meet the person in my room?

We apologize for the inconvenience, but we do not allow anyone other than guests to enter the room. All meetings must be held in the lobby. We appreciate your understandings.

Is there a room where I can smoke cigarettes or electronic cigarettes?

Yes, we have some rooms that allow smoking.

About Fees / Payments

Can I use cash?

Please note that cash is not accepted at the front desk. Please check the following question for available payment methods.

What payment methods other than cash are available?

The following payment methods are available.

Is it possible to pay for items sold at the front desk and in-house facilities by cashless payment?

Although cash can be used for some of the hotel's facilities, we are no longer accepting cash payments for items sold at the front desk due to the shift to cashless payment.

Will the hotel issue a receipt when I make an online card payment?

The hotel cannot issue receipts for reservations paid online.
We apologize for the inconvenience, but please issue the receipt by yourself online from the reservation website.

Where can I get a receipt if I make a reservation using the official website for online card payment?

If you are a member, you can issue a receipt from the reservation list on "My Account" after logging in.
If you are not a member, please proceed to the reservation confirmation page from the link in the "reservation confirmation email" and issue it.
・Receipts can only be issued after 0:00 (12:00AM) on the check-out date.
・We cannot issue receipts in installments such as "issued by day" or "issued by room."
・It is possible to change the address on the receipt and reissue it, but the number of issues will be written on the receipt.

If I cancel my reservation after making advance online card payment, when will I get my money back?

If you cancel a reservation that does not incur a cancellation fee, the full payment amount will be refunded through your credit card company.
Payment is completed at the time the reservation is made, but the timing of refunds due to cancellation will vary depending on the credit card company you use.

Is it possible to pay in advance?

We accept payment by bank transfer or upon arrival.
If you wish to pay by bank transfer, please make the payment at least 3 business days in advance (7 business days in advance for groups with 8 or more rooms).
If you would like to pay in advance, please contact our hotel so we can confirm the payment range and payment date.

About Facility / Rental Equipment

Is there a parking lot?

Unfortunately, we do not have a private parking lot.

Can I use the internet in my room?

Yes, Wi-Fi (wireless LAN) and wired LAN are available for free in all rooms. LAN cables are available in all rooms.

Do you have rental PCs?

Yes, we have a rental service for 1,100 yen (tax included) per night. Quantities are limited.
*When using the service, please bring your ID (driver's license, insurance card, etc.) and we will make a copy of it. Once returned, the hotel will be responsible for destroying the photocopy of the ID.

Can I make an outside phone call from my room?

We apologize for the inconveniences, but you can only use the extension phone from your room.

Is there a coin laundry?

Yes, we have 3 fully automatic washing and drying machines available on the 6th floor.

Is there a smoking area?

There is no smoking area within the building. Please reserve a smoking room.

Is there a public bath?

Sorry, we don't have any.

Do you have banquet halls or conference rooms?

Sorry, we don't have any.

Do you have wheelchair rentals?

Yes, there is. The quantity is limited, so if you would like to use one inside the building, please ask at the front desk.

Can I rent a baby cot?

Sorry, we don't have any.

Do you have an ice machine?

Yes, it is available in the building.

Do you have an iron?

Yes, we rent it out.
We appreciate your cooperation to return them after use as the quantity is limited.

Do you have a trouser press?

Yes, we have several elevators available in the elevator hall on each floor.

Do you have a humidifier?

All rooms are equipped with air purifiers with humidification functions.

Do you have free rental items?

Yes, we provide mobile phone chargers (domestic), nail clippers, blankets, umbrellas, conversion adapters, lighters, sewing sets, etc.
Please note that the number of rental items is limited.

Do you sell drinks?

Yes, we have vending machines in the building.

About In-house Services

Can I send my luggage from the hotel?

Yes. (Shipping within Japan only)
Please ask the front desk for payment on delivery or advance payment slips. We also sell cardboard boxes.
*Some services such as cool delivery are not available.

Is there room service?

Sorry, our hotel does not have room service.

Can I get medicine at the hotel if I have a headache or stomachache?

According to Article 24 of the Pharmaceutical Affairs Law, it is prohibited to provide medicines at the hotel front desk, so we are unable to provide them.

Can I print out from an external storage device such as USB?

We are afraid that we do not accept printouts.

About Breakfast

Can breakfast respond allergy-free requests?

We are sorry, but we are unable to respond to your request.

Do you offer halal/vegetarian food for breakfast?

Sorry, it is not available.